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Family Erreur Jpin

Family Erreur Jpin

Hi, I changed my family car subscription, my mother changed her credit card, they gave her a new card with a new pin code, so her old account and stop now, she renewed her family subscription, I want to join her, they tell me, I have to wait 12 months why?
1 Reply

Hey @taniamarquescc,

Thanks for reaching out.

Family/Duo members can switch plans only once every 12 months. This limit is not enforced in the following scenarios:

  • When the new plan is started in the same account as the old one.
  • When the account hasn't been upgraded to a different subscription in the meantime.

If either of the above conditions is not met, you won't be able to re-join the new plan.


We hope this helps. 

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