Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Good day! I availed the family plan subscription and invited my family members. After 30days, the payment was automatically charged to my debit card, but there's no one left on my family members' list. So I have to send invites again. Is there other way to retain my family members? I find it hard to send invites every month.
Hey @jenfer,
Sorry to here you are having issues with Premium for Family, this issue should not be happening.
You should not be having to add everyone each month.
I will escelate this to the right folks to see what could be causing this issue!
I'll let you know as soon as I get a reply 😊
-Tom
Hey @jenfer,
From the sounds of things there could be a verification issue.
Have your family members recived an email asking them to confirm their address? If they have, get them to do that and then add them again, the issue should then stop.
Let me know how it goes. 👍
-Tom
No puedo incluirme al plan familiar al abrir el enlace que llega a mi correo con la invitacion y despues de llenar mis datos me dice que no es posible unirme al plan familiar
Hey,
Please remember that everyone must live at the same address, as per Spotify's Terms and Conditions.
You can view more information here: https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/
-Tom
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…