Family Prémium account doesnt work

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Family Prémium account doesnt work

radkatt
Newbie

I am part of The family account and studenly I was disconnected from the account. I have double checked with the owner and he didn’t do anything. Any ideas why this happened ?

 

 

Plan

Free/Premium

Country

 Czech Republic 

Device

(iPhone, IPad)

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Family Prémium account doesnt work

Billy-J
Rock Star 24
Rock Star 24

Hey @UltanByrne.

 

I'd recommend starting up a new thread as the community can provide some more personalized help for your issue.

 

Thanks 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies

Re: Family Prémium account doesnt work

Billy-J
Rock Star 24
Rock Star 24

Hey @radkatt, and welcome to the community.

Hope you're doing great! 

 

Thanks for reaching out.

Please keep in mind that you must be residing at the same physical address as the owner (and they have the same address info). If not, the plan members will be removed from the plan. 

 

Could you try asking the owner to send the invite again using a different browser or incognito mode?

 

Please let me know how this goes 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Family Prémium account doesnt work

UltanByrne
Newbie

All my family members have dissappeared from premium today as well! Neither I or my family have changed anything. 

Solution!

Re: Family Prémium account doesnt work

Billy-J
Rock Star 24
Rock Star 24

Hey @UltanByrne.

 

I'd recommend starting up a new thread as the community can provide some more personalized help for your issue.

 

Thanks 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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