Family Subscription- Listen Simultaneously

[wome]

Hello,

I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my music (and also the other way around).

Spotify probably thinks we are on the same account but we are not...

What can i do?

[Billy-J]

Hey @wome, welcome to the community. 

Hope you’re doing great! 

Could you send me a screenshot of what happens when both of you attempt to listen to music at the same time?

Also, could you make sure they signed up for their personal account here?

Keep me posted 🙂

[wome]

Hey @billy-j, 

Thx for the welcome and for your fast reply!

Apparently my sister didn't quite understand me when I said she should login to her own account.... so that was the whole issue. 

So yeah... Thx anyways!

[Billy-J]

Hey again @wome,

You're welcome, I'm happy I was able to help out. If you need help with anything else, you can always start up a new thread, and me or others will be more than happy to help 🙂

Have a nice day!