Family plan invites don't work

[alankim]

Plan

Premium/Family

Country

 Brazil

Device

iPhone 8

Operating System

iOS

My Question or Issue

I've been having troubles with spotify family plan for some time now. One of my users was kicked from the plan, and I couldn't add her again, so therefore, I cancelled the plan, waited a month to start another subscription, and just subscribed to find the same error. Everytime I send the invitations for the family plan, the invites are sent with another person as the "leader" of the plan (my aunt, which passed to me the task to pay the family plan). The users than proceed to fill the information, and the system does not approve the confirmation. Our aim is to have 3 active users that live together (2 aunts and myself), but if the problem persists I guess I won't be signing the family plan by and for my sole self...

Can someone help me?

[LukasRocks1021]

I'm pretty sure that Spotify says that you won't be able to keep a family plan if you break the rules and regulations which includes breaking the non family members invite rule. So I'm sorry to say, but I think the plan will no longer be working for you. Sorry man. But you can still do the regular plan, I'm pretty sure

[Bittencourt · Accepted solution]

Oi @alankim, tudo bom?

Às vezes as informações de endereço fornecidas não correspondem às que o Spotify tem nos arquivos, porque elas podem estar desatualizadas, incorretas ou incompletas.

A forma mais rápida de resolver isso é entrando em contato com a equipe do SpotifyAjuda diretamente pelo Facebook. Manda um inbox pra eles informando os endereços de e-mail cadastrados nas contas dos membros e do Administrador, que eles geralmente respondem logo!

https://www.facebook.com/SpotifyAjuda/

Pelo Twitter você também consegue:

https://twitter.com/spotifyajuda (manda mensagem direta)

E além do Twitter e Facebook, pode usar este link abaixo:

https://support.spotify.com/contact-spotify-support/

Me avisa aqui depois se deu certo 🙂

[alankim]

Entrei em contato e resolveram a questao. Exatamente o que vc comentou. Obrigado!!!

[Bittencourt]

Maravilha @alankim!

Qualquer outra dúvida é só falar 🙂