Family premium account

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Family premium account

13Amap
Casual Listener

Plan

Family

Country

Portugal

Device

iphone and android´s

Operating System

latest

My Question or Issue

i always have been family account, yesterday my credit card was changed, and all my family menbers went out of the account. i want them back.

 

as you can see in my account history i have payed always the family premium

 

 

3 Replies

Re: Family premium account

Rock Star 22
Rock Star 22

Hey @13Amap, and welcome to the community.

Hope you're doing great! 

 

Can you make sure that everyone on the plan resides at the same physical address? If they don't - they'll be removed from the plan. 

 

If you've checked that - go ahead and send out another invite to those family members, and let me know how this goes.

Billy-JRock Star 22
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Re: Family premium account

13Amap
Casual Listener
I am sure and i cannot aens the invitation.

They charged me only the premium alone


Highlighted

Re: Family premium account

Rock Star 22
Rock Star 22

Hey @13Amap.

 

Thanks for the reply! What happens when you try to send the invite? I'd love to see a screenshot (make sure to hide sensitive info) so that I can take a look.

 

Keep me posted!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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