Fee charged for free 6 months with Fido

[aclenad]

Hi,

I just signed on with Fido (cell phone network) and it offered free Spotify premium for 6 months. I followed the instructions and gave my credit card info as needed. However I noticed that I had a small fee ($0.99) charged and it was never deducted or erased. This was from 3 weeks ago and it hasn’t gone away. Is there anyone who can fix this? I know it’s a small fee but it was supposed to be free...

[Billy-J]

Hey @aclenad, apologies for the late reply, but maybe I can still help 🙂

In this case, I’d recommend reaching out to Fido to see if they can help with this, as you subscribed from there. 

I hope this helps 🙂