Fraudulent Activity - using bank details

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Fraudulent Activity - using bank details

thewickedgrape
Casual Listener

Plan

Premium

Country

USA

 

My Question or Issue

I started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They asked me to inform Spotify of the fraudulent activity. How do I do that? 

 

Thanks!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Fraudulent Activity - using bank details

Rock Star 9
Rock Star 9

Hello there!

 

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.


If you are sure you didn't create a second account and you think someone is using your payment details without your permission, I'd recommend reaching out to Spotify here

Hope this helps!

Jose_MRock Star 9
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
3 Replies
Solution!

Re: Fraudulent Activity - using bank details

Rock Star 9
Rock Star 9

Hello there!

 

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.


If you are sure you didn't create a second account and you think someone is using your payment details without your permission, I'd recommend reaching out to Spotify here

Hope this helps!

Jose_MRock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Fraudulent Activity - using bank details

thewickedgrape
Casual Listener

Thanks so much for the link. It definitely wasn't me using the account. 

Re: Fraudulent Activity - using bank details

Rock Star 9
Rock Star 9

Hey @thewickedgrape! No worries, I'm glad to hear my reply helped you. Make sure to let me know if you have any other questions and have a nice day :)

https://open.spotify.com/track/18oyq3ocsV8gcp9Ce5zL5v?si=Kl0M6LwSRkmR8ZG1BkqIlQ

Jose_MRock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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