Fraudulent Activity - using bank details

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Fraudulent Activity - using bank details

thewickedgrape
Casual Listener

Plan

Premium

Country

USA

 

My Question or Issue

I started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They asked me to inform Spotify of the fraudulent activity. How do I do that? 

 

Thanks!

 

1 ACCEPTED SOLUTION
Solution!

Jose_M
Rock Star 15
Rock Star 15

Hello there!

 

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.


If you are sure you didn't create a second account and you think someone is using your payment details without your permission, I'd recommend reaching out to Spotify here

Hope this helps!

Jose_MRock Star 15
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Note: I'm not a Spotify employee.

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4 Replies

murphy777
Casual Listener

Spotify has rogue entities accessing its APIs. These folks see when you create an account and make false charges to your bank account hoping that you will not notice. They are not using banking information you provided to Spotify - they get it elsewhere. Spotify is fully aware of this but does not address it.

Solution!

Jose_M
Rock Star 15
Rock Star 15

Hello there!

 

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.


If you are sure you didn't create a second account and you think someone is using your payment details without your permission, I'd recommend reaching out to Spotify here

Hope this helps!

Jose_MRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

thewickedgrape
Casual Listener

Thanks so much for the link. It definitely wasn't me using the account. 

Jose_M
Rock Star 15
Rock Star 15

Hey @thewickedgrape! No worries, I'm glad to hear my reply helped you. Make sure to let me know if you have any other questions and have a nice day 🙂

https://open.spotify.com/track/18oyq3ocsV8gcp9Ce5zL5v?si=Kl0M6LwSRkmR8ZG1BkqIlQ

Jose_MRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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