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Free 6 months of premium are only 3 months

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Free 6 months of premium are only 3 months

Plan

Premium

Country

Germany

My Question or Issue

I just got the xbox unlimited pass and in the rewards sections it tells me i can get 6 months of spotify premium for free but when I click on the link it only offers me 3 months, so what can I do about that?

Jaegermeister_0-1599410983853.pngJaegermeister_1-1599411003698.png

 

Reply

Accepted Solutions
Marked as solution

Hey @Jaegermeister

 

Thanks for your patience as I took a closer look at this for you. 

In this case, what you're seeing is expected since the offer is limited to 3 months in Germany. 

 

Hope this clarifies things. I'll be here if you need anything else!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

View solution in original post

7 Replies

Hey @Jaegermeister, thanks for reaching out to the Community!

 

I am reading your original post and it seems like you said you’re on the Premium plan at the moment. Can you confirm if you’re on Premium, or have tried Premium in the past? 


Keep me posted.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

No, thought that box was about which one we had problems with, I neither currently nor in the past have had premium.

Hey @Jaegermeister,

 

Thanks for the info. 

So the second screenshot you sent— is that what you see when you click Redeem online?

 

Also, where did you see this offer for 6 months? Can you also send me a link to the offer that says 3 months?

 

I await your reply!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yeah thats what I see when I click on Redeem Online.
The 6 month offer is what I see when I go to my XBOX Ultimate Pass Benefits.
I'd prefer not to send the link, as it includes my Redemption Code.
Best regards, Jägermeister

P.S.: This is the link without my personal code: https://www.spotify.com/de/claim/xbox3m/?utm_campaign=xbox&code=

Marked as solution

Hey @Jaegermeister

 

Thanks for your patience as I took a closer look at this for you. 

In this case, what you're seeing is expected since the offer is limited to 3 months in Germany. 

 

Hope this clarifies things. I'll be here if you need anything else!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Ok I don't get why theyre showing it to me as 6 months on Xbox then since all my regional settings except for my language are for Germany but oh well, thanks for the answer and looking into it anyways.

Hey @Jaegermeister

 

You're welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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