Free account but still being charged for previous premium subscription

[slamfist21]

My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.

[Robert_W]

Hi @slamfist21 ,

I’d recommend checking this Spotify Answer for tips on how to cancel, just in case something was missed the first time around 🙂

Let me know how you get on.

[slamfist21]

Hello Robert_W,

Thank you for responding in my thread. I have gone to the link and basically can't follow through the instructions as under the "Subscriptions" menu, it states that I am a "Spotify Free" account and it is prompting me to try premium for free (as I never tried the free trial.).

Is there a way to get my account checked internally?

[Robert_W]

Hi @slamfist21 ,

It sounds as though you may have two accounts - a free one and an active premium one.

To check for this please see:

https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/

All the best!