Free accounts but still charged

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Free accounts but still charged

nn01
Newbie

I have two accounts on my bank cards both my mum and mine, on free trials for premium. But when I went on to both accounts, it stated both are on free when I tried to cancel it a few days before the trial ends. The fact it was on free meant that I couldn’t do anything to cancel it and a few days later I was still charged. My intention was to cancel the premium so that I wouldn’t get charged. 

1 Reply

Maxim
Rock Star 24
Rock Star 24

Hey @nn01,

 

It sounds like you've got a second account: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.

MaximRock Star 24
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