Free trial not honoured

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Free trial not honoured

priceevan90
Newbie

I signed up for spotify premium. Saying they would start off with a 90 day trial and charge 3.35 Canadian dollars per month after that. 

After entering my credit information they stated I now have a 7 day free trial and will be charged 9.99 a month after this. When I look at my account it says it will expire in a month and will be charged 9.99 monthly. 

How does this happen with such a big enterprise such as Spotify? 

 

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Re: Free trial not honoured

SergioDavid
Roadie

Hey @priceevan90, welcome to the Community!

 

Can you give us a bit more info on where you saw this offer for Premium? Keep in mind that you shouldn't have been prompted to enter your card info for a 7-day trial. 

 

We'll see what we can suggest once you send that info over.

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