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Free trial offer and auto renew

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Free trial offer and auto renew

Casual Listener

I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21. 


I want to cancel auto renew, but the only way I can see to do that is to 'Change Plan' and choose to switch to 'Spotify Free'. However, when I do that, it only says 'Cancel Premium - Are you sure you want to continue?'  and the options 'Yes, Cancel' or 'Go Back'.  There is nothing to tell me what will happen to my 6 month trial. 

 

If I do this, do I lose access to my 6 month trial completely?


Thanks

 

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Re: Free trial offer and auto renew

Rock Star 2
Rock Star 2

Hi @nayanp,

 

Thanks for posting in the Spotify Community!

 

If you cancel your Premium trial early, you'll still be able to use Premium until the 6-month trial is over. You can read also about cancelling your Spotify subscription in this support article.

 

I hope this helps, and let me know if you have any other questions.

 

Have a good day!

TreyAnastasioRock Star 2
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Note: I'm not a Spotify employee.

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Re: Free trial offer and auto renew

Rock Star 2
Rock Star 2

Hi @nayanp,

 

Thanks for posting in the Spotify Community!

 

If you cancel your Premium trial early, you'll still be able to use Premium until the 6-month trial is over. You can read also about cancelling your Spotify subscription in this support article.

 

I hope this helps, and let me know if you have any other questions.

 

Have a good day!

TreyAnastasioRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Free trial offer and auto renew

Casual Listener

Thank you for the reply, That worked perfectly. Unfortunately, none of the support articles or forum replies I found prior to posting explicitly point out that the 6 month free trial  would continue to work if you were to cancel. I saw some posts about the first free month which did, but wanted to clarify that this applied to the 6 month trial too. In all cases I saw references to the article you posted, but again, that was not explicit. Yours is the first post that I found that does.

 

Small suggestion, please add this point explicitly to that support article you linked to, so in future, customers won't need to post questions like this. 

 

Many Thanks

 

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Re: Free trial offer and auto renew

Rock Star 2
Rock Star 2

Hi @nayanp,

 

Thank you for your suggestion; I'm not a Spotify employee, but will pass along this feedback to the team.

 

Let me know if you have any other questions, and have a good day!

TreyAnastasioRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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