Free trial to premium duo: cant join message

[user-removed]

Plan

Free/Premium

Country

USA

Device

(iPhone 6S

Operating System

(iOS 10)

My Question or Issue

had the trial for a month with my wife then subscribe for duo premium, having her as account manager. Couldn’t access the invitation link as “can’t join message” appeared, saying i cant change plans for 12 months period. 

[Maxim]

Hey @user-removed ,

Welcome to the Community!

I'd recommend checking out this Spotify Answer for some info about the error message that you're seeing.

Thanks. 🙂

[user-removed]

I had them at the chat and they were able to arrange that for me. I had to sign up again but by keeping the same email. They transferred my playlist afterwards to this new login