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Free trial to premium duo: cant join message

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Free trial to premium duo: cant join message

user-removed
Not applicable

Plan

Free/Premium

Country

USA

Device

(iPhone 6S

Operating System

(iOS 10)

 

My Question or Issue

had the trial for a month with my wife then subscribe for duo premium, having her as account manager. Couldn’t access the invitation link as “can’t join message” appeared, saying i cant change plans for 12 months period. 

 

FF61EB81-A347-4260-9720-27FE5E726F9C.png
2 Replies
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Re: Free trial to premium duo: cant join message

Rock Star 24
Rock Star 24

Hey @user-removed ,


Welcome to the Community!

 

I'd recommend checking out this Spotify Answer for some info about the error message that you're seeing.


Thanks. 🙂

MaximRock Star 24
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Note: I'm not a Spotify employee.
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Re: Free trial to premium duo: cant join message

user-removed
Not applicable
I had them at the chat and they were able to arrange that for me. I had to sign up again but by keeping the same email. They transferred my playlist afterwards to this new login
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