Galaxy S10 Promo not working

[schnauzer06]

Plan

Free, just signed up today with premium

Country

USA

Device

Samsung Galaxy S10+

Operating System

Android

My Question or Issue

Tried doing the Samsung promo, says I'm not eligible for it? Don't know what's going on. Thanks in advance. 

[Maxim]

Hey @schnauzer06 ,

Thanks for coming to the Community.

The offer will only pop up if you never had Premium before. Here are some other reasons that could prevent you from seeing the offer in the app:

• Spotify app is not on the latest version.
• The internet connection was not stable. 

You can check out Spotify's refund policy if you were charged: https://support.spotify.com/account_payment_help/payment_help/refund-policy/

Hope this helps!