Getting charged for an account I lost

Getting charged for an account I lost






Android , PC

Operating System

Win 10


My Question or Issue

Hello currently my plan is free however a month prior to canceling my sub I noticed I was charged twice however I have figured I might have two accounts somehow, however finding both the account I do know and the account I forgot is proving to be somewhat difficult


1 Reply


Hey @s14787,


Welcome to the Community and thanks for reaching out about this here. 


Considering what you reported, it'd be good for you to take a look at this support site article and follow the steps featured in the section More Help > Do you have more than one Premium account? to find and act on the source of these unexpected charges.


If you need further help with this, you can get in touch with our folks in the Support team by following the steps described in the bottom part of the same section. 


Hope you'll find this useful. Let us know if there's anything else we can help with!

Mario Moderator
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