Gift Card Date Entry

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Gift Card Date Entry

1216694484
Newbie

Hey Everybody,giftcard, Subscription, Other

 

     Trying to purchase a gift card for someone and when I got to enter the date of delivery it says "invalid format." I've entered a lot of different formats all to the same conclusion. Suggestions?

 

-B

1 ACCEPTED SOLUTION
Solution!

harris300
Newbie

xxxx-xx-xx

year-month-day

 

I'm sending mine today, so I entered it as:

 

2015-12-10

 

(I checked their date format they use when a song is added to a playlist.)

 

Spotify's gettin' sloppy...

View solution in original post

Screen Shot 2015-12-10 at 11.15.58 AM.png
22 Replies

mrcattanach
Newbie

yes, thanks. Almost afraid to purchase it since this is so absurd. So many simple, logical fixes and it's obviously not been addressed in years! Do any humans work at Spotify?

nancuk
Casual Listener

Thank you for posting that! How absolutely crazy to not have a simple format example to follow. I very nearly have up and expect a lot of people do!

 

Whoever built that page needs to be fired.

Davyd
Newbie

Ok, Spotify, this is ridiculous. Two years passed and the problem has not been fixed. I wanted to buy a gift card for my friend but could not do it because of the stupid date entry field.

Thanks Google, we can all search for solutions online. However, I am sick of bad UX and sloppy interfaces. You have just lost a customer. I will buys something else.

Robert_W
Rock Star 11
Rock Star 11

Hey @Davyd@1216694484@Pig_Cabbage @FinNic & @mary1028,

 

I have had this checked out and it all seems to be working in order now.

 

If anyone comes across this issue again please can you let me know and I will see what else can be done.

 

 With reference to the calender suggestion. I think that is a great idea! And would recommend that this be posted on the ideas board here: https://community.spotify.com/t5/Ideas/ct-p/newideas  🙂

 

All the best everyone!

Robert_WRock Star 11
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nancuk
Casual Listener

Still not fixed 😞

Pig_Cabbage
Casual Listener

Anyone know how long it takes to receive the giftcard if you leave the date field blank?

FinNic
Newbie

Still not fixed. Drove me nuts. 

calumcousins
Casual Listener

This is absolute insanity of the highest order - a 30 second fix to the error message, if that.

mary1028
Casual Listener

I've tweeted about this to them again, as well as filling out a contact form. Such an oversight!

vjpg
Newbie

smh

aaronsutton01
Newbie

Why was this so hard to find!!!

dateformat
Newbie

Thanks for posting the solution. I tried so many different combinations. Who puts the year first!!

daveodarkknight
Casual Listener

A simple calendar pop out would be a solution...

daveodarkknight
Casual Listener

Thanks for the info though!

 

Merry Xmas!

Solution!

harris300
Newbie

xxxx-xx-xx

year-month-day

 

I'm sending mine today, so I entered it as:

 

2015-12-10

 

(I checked their date format they use when a song is added to a playlist.)

 

Spotify's gettin' sloppy...

View solution in original post

Screen Shot 2015-12-10 at 11.15.58 AM.png

SteveA2
Newbie

These people don't deserve our money if they can't manage the most simple piece of usability - a google search to guess a date format is madness! If it wasn't a gift for my son I would have given up long ago!

sloeber-spotify
Newbie

Is there any way you can submit this obvious omission to the spotify team?

mary1028
Casual Listener

I can't believe this still hasn't been fixed. Does anyone know how to contact Spotify directly?  

G37
Regular

Agreed, why make this complicated and not help. Muppets!

mary1028
Casual Listener

THANK YOU for posting this! I could not figure out how to enter the date. Putting the year first is totally counter intuitive!

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