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Plan
Free
Country
Malaysia
Device
(iPhone X)
Operating System
(iOS 13)
My Question or Issue
Hi,
I bought the spotify gift card from 7 eleven, but it doesn't work and shows an error with message "Something went wrong. Try again, or get help."
Check with 7-eleven management and they told me that the card have been activated once they tagged it on the merchant for payment. It has been 3 days and I am yet to switch on the premium.
Expecting a solution as soon as possible. Reply me if you need any additional inquiries.
Thank you.
Hey @asraf12, thanks for reaching out to the Community!
I'll be happy to help.
Could you try redeeming the Spotify Gift Card here using a different browser or private window? If that doesn't help, could you try following some troubleshooting steps here under Gift Card not working? section?
Let me know how this goes!
Hi,
I tried on chrome, firefox, safari and even IE. yet it still doesnt work.
Hey @asraf12,
Were you able to follow the troubleshooting steps I provided in my last article?
Let me know how this goes!
Hey @asraf12,
In that case - I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.
Have a great day!
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