Gift card isn't working

[#1]

When I redeem the pin it's says something went wrong try again and I have tried 8 times.

[Jeremy]

Hi there!

Thank you for reaching out to the Community. We're sorry to here about this.

Our gift cards can only be used to get Premium Individual plans. You can’t use them for Premium Student, Premium Family, Premium Duo, or trial offers.

Check the code’s characters and try different combinations. Sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L.

We also suggest that you try from an incognito/private window to see if the issue persists.

If that doesn't do the trick, contact our customer support here so that they can have a closer look backstage.

Take care!