Gift card not used as payment for premium

[JenniferBarter]

So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift card to get premium or if it is now a waste.

[Billy-J]

Hey @JenniferBarter, thanks for reaching out to the Community!

You should be able to redeem your Gift Card here. Please make sure all the numbers/letters on the Gift Card are correct and enter the ZIP code in your area.

Afterward, that Gift Card will serve as your payment until there is no balance on the card.

I hope this helps! If you have any more questions or need some more help - just let me know 🙂 

Have a great day!

[JenniferBarter]

It's that I have the gift card already ON my account but it was never charged and I'm not sure how to get it to be charged for premium.

[Billy-J]

Hey @JenniferBarter, 

Could you send me a screenshot of your account overview page? Make sure to hide sensitive info when posting to the Community.

Also, send me a screenshot of your Receipts page.

Keep me posted 🙂

[JenniferBarter]

I have attached the two files that you have requested

[Billy-J · Accepted solution]

Hey @JenniferBarter,

Thanks for getting back to me. I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

I hope this helps 🙂