Gift card

[kipenvos]

Dear spotify people,

I purchased a gift card at a local grocery store but when i try to redeem it, the system tells me that the card is not valid, even when the recipe says that the card IS activated.

I contacted your customer service in the Netherlands a couple of times with the card information, but i don't get an answer.

I would apreciate any help with getting in touch with the customer service department.

Best regards,

Nicole Houben

[Luke]

Hey @kipenvos,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke