Gift card

[Alvar3z]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

my problem is that the gift cards I have dont work, I introduce the code and says that there is a problem. Hope Someone could help me. Thanks

[Jesusvm_06]

Hey there! 

Thanks for reaching out. I'd recommend cheaking out this Support article for the next steps to take.

Have a nice day.

[Katerina]

Hey there @Alvar3z,

Thanks for reaching out about this here in the Community!

Have you taken a look at this support site article?

It's similar to the one @Jesusvm_06 shared in case you're having troubles reading it in Spanish 🙂

You can also give it another try in an incognito or private window in your browser.

If these steps don't do the trick, it'd be helpful if you could send us a screenshot of the error message you see. Just make sure that there's no private/sensitive info displayed.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂