I get this error message. "We couldn’t confirm your eligibility for a Google Home Mini.
Make sure you’ve logged in with the right account." I know that I am eligible and the correct account is listed. I hope they can solve this issue as I have found no way to communicate the problem directly with Spotify.
4. Login to Spotify and follow through the prompts to check out.
*** It will automatically place a GRAY Google Mini in your Cart along with a $49.00 charge*** this is most likely a flag that it is not working quite yet. If it is working right, you should see a "promo discount"that removes the $49.00 to $0.00
IF YOU DO NOT - refresh your screen - or repaste the link above in the browser - you may need to start over. *I had to do this process more than once*
IF IT IS WORKING CORRECTLY - you will see the Discount in your Cart AND you should see a screen to Select a Google Mini color - it will not say out of stock!
EX: I selected the Dark Charcoal and before it said all other colors out of stock
Hit "Check Out" AND make sure you get a confirmation page
*** I had to do this TWICE! ***
Screen shot your ORDER # as well. Should be free shipping - and charge $0.00
I hope this helps, you may need to play around with it based on Browser type etc, but please add/share any additonal hacks to this post!!
I had a different issue with my promotion availability where when purchasing my order the promo wasn't working because the google store thought I had already used it when I hadn't. I went to google store help, clicked through the options, requested a "call back", put down my email and cell phone number, and explainded my issue online and then got a call in less than a minute and the woman on the phone (real person, not a bot) walked me through the whole thing and now my order is on it's way! I don't think it's the exact same issue as yours, but if the spotify side of things isn't helpful, I'd reccommend trying to contact google store help because they were awesome!