Google Home Mini Offer says ineligible, but I meet all criteria

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Regular
Yes, I am. My daughter is the other one, but I'm the primary. I got a
response back from customer service, and they said I already claimed the
Google Home. But I never did and don't have one!

Really frustrating...


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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener
yes I am.. Its just me and my husband. I am the account manager and he is the account member.
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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

Same thing here. By the time Sporify responds, the offer woult be over. I had a family account for over a year

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Regular

So, customer service just got back to me again and said they "can confirm you've redeemed a code to claim a Google Home Mini as part of your plan in the past. You can check previous orders by going to the Order History page on the Google Store website at https://store.google.com/orderhistory?hl=en-US."

 

I went to that page, logged in and confirmed that that only thing I've ever bought on there was a Chromecast dongle on October 10, 2017. (According to Wikipedia, the Google Home Mini was released on October 19, 2017.)

 

But I ordered. no. Google. Home. Mini.

 

I think a switch to Amazon Music Ultimate is in order....

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Visitor

Ditto to the same issue.

 

Primary account holder of family premium plan.

Subscribed through Spotify.

In the US.

Never ordered/redeemed a google mini before.

 

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

I have no orders at all

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

Same issue, I ordered a Chromecast in 2017 but never a Google Home Mini. Here's my conversation with Spotify in Twitter DMs if anyone's curious what they say about this, they eventually just blew me off.

Spotify1.pngSpotify2.png

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Regular
Haha... "SpotifyCares"...
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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Visitor

I reached out to Google Store support and they told me to reach out to Spotify.  It's just a big loop.

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

Same problem! I have been paying for premium since like 2013. I can't find any reason my account would be inelligible.

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