I just received an email from customer support and, shockingly, they apologized and sent me a new code/link to redeem. I just tried it and it worked. It initially showed $49 options but, when I selected, added to cart and proceeded to checkout, it showed the promo of -$49 with a total of $0.00. Not sure what changed but obviously they realized I had never redeemed the offer previously.
Will wait to see if I actually recieve it and also keep a close eye on my account going forward. Best of luck to all and I hope everyone is able to redeem the offer!
The same thing happened to me. Spotify just sent me the new promo code. Maybe a data breach was the cause. Also, I had to re-click the promo link after I entered my shipping info to get the discount. If anyone else gets this promo, make sure the order confirmation page shows the -$49 discount before you confim the purchase!
Hey all! I had the same problem and contacted Spotify customer support. For me, it ended up being an easy fix: just try opening the link in an incognito window! For some weird reason, it totally worked. Hope this helps most of you!
I'm getting the exact same error with the same stated reasons, none of which apply to me. Family plan, in the US, paid up to date with a recurring charge directly from Spotify, never redeemed an offer like this before.