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Plan
Premium Family
USA
Device
Google Pixel 3 XL
Macbook Pro
Operating System
Android 10, iOS
My Question or Issue
I meet all of the following criteria but it says I'm inelligible.
Here are some reasons why your account might not be eligible:
I eventually got mine, the thing is marginally better than the iphone speaker. Wish I hadn't bothered with it.
Same issue here:
Your account is not eligible for a Google Home Mini
Here are some reasons why your account might not be eligible:
Hello everyone - I had the same issue and just chatted with CS and was able to get THE FIX! Its a browser error/issue.
1. It is best to try to claim from a computer vs. phone.
2. If you are using a Safari Browser (MAC) - you will need to open "Private/incognito window" first.
3. Then open a new window/tab (still within the incognito/private browser) go to your email and click on the TAB within it to claim your Google Mini offer.
**FROM CHAT** - Please try to open your browser's private/incognito window, log in to Spotify and then then try this link: http://www.spotify.com/us/googlehome/redeem
4. Login to Spotify and follow through the prompts to check out.
*** It will automatically place a GRAY Google Mini in your Cart along with a $49.00 charge*** this is most likely a flag that it is not working quite yet. If it is working right, you should see a "promo discount"that removes the $49.00 to $0.00
IF YOU DO NOT - refresh your screen - or repaste the link above in the browser - you may need to start over. *I had to do this process more than once*
IF IT IS WORKING CORRECTLY - you will see the Discount in your Cart AND you should see a screen to Select a Google Mini color - it will not say out of stock!
EX: I selected the Dark Charcoal and before it said all other colors out of stock
Hit "Check Out" AND make sure you get a confirmation page
*** I had to do this TWICE! ***
Screen shot your ORDER # as well. Should be free shipping - and charge $0.00
I hope this helps, you may need to play around with it based on Browser type etc, but please add/share any additonal hacks to this post!!
I had a different issue with my promotion availability where when purchasing my order the promo wasn't working because the google store thought I had already used it when I hadn't. I went to google store help, clicked through the options, requested a "call back", put down my email and cell phone number, and explainded my issue online and then got a call in less than a minute and the woman on the phone (real person, not a bot) walked me through the whole thing and now my order is on it's way! I don't think it's the exact same issue as yours, but if the spotify side of things isn't helpful, I'd reccommend trying to contact google store help because they were awesome!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…