Saw the offer for the free google nest mini last night, and tried to redeem it but it keeps telling me i'm not eligible. I am a premium member (originally a 6 month code) but have my card details on file for when it ends.
Is this why I cannot redeem one?
Seems rather unfair to not let people who have paid for a subscription (be it a voucher or through their network) redeem one, when people are registering new accounts just to claim one and will probably cancel it after the first month.
Hey there @SkyeAmber2020!
Thanks for posting in the Spotify Community. I have passed your feedback raised in your original posts to the teams responsible regarding the eligibility criteria for further consideration in future promotions. If you are currently on a trial with a Spotify Partner then your account would be deemed ineligible until that period ends.
A workaround on this, would be upgrading to Spotify for Family however you'll be charged immediately and forfeit the rest of your trial period.
Sorry for any disappointment caused,
It isn't a trial code i am using, it is a 6 month premium code, and I still
have until February on it. But my card details are on the account also.
Just seems unfair that if you pay by codes at time you arent eligible for
I refuse to forfeit my current premium plan, and lose 5 months of premium.
Its just seems like a ploy to get new subscribers, as alot of current subs
seem to 'ineligible' for one reason or another.
I understand, unfortunately as explained this is part of the terms for this promotion and I appreciate your frustration, the full eligibility criteria is outlined in the Support Page for the promotion & Legal Pages here.
As mentioned before, I have passed your feedback across to the right folks for consideration in the future.
Have a great rest of your week.
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