Help Wizard

Step 1


Google home promo says I am not qualified

Google home promo says I am not qualified


Family Premium




Tried on my Microsoft PC and my MacBook

Operating System

(iOS 10/Windows 10)


I have had premium for a while (outside of the free promo period). I attempted to get the Google Home, I was put on the waitlist. I received the email today saying my google home was ready. I clicked on the link but was met with a "you do not qualify" message. It tried to get me to go back to the basic premium (I have the family premium). I live in Canada. I tried to just downgrade to the basic package but, once again, it said I don't have premium. How do I fix this?


1 Reply

Hey @nicolegagne, and welcome to the community.

Hope you're doing great! 


This offer has now ended. I'd recommend keeping an eye on for future deals and promotional offers.


Have a great week 🙂 

Billy-JSpotify Star
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