Got charge after cancel my subscription

Got charge after cancel my subscription






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium family packages from spotify websites. Now I am already active in Premium Family Package.


But Itunes still charge me Rp 75.000. Can someone help to solve this out ?

Thank you


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2 Replies

I believe you should get in touch with Apple about this since they're the one who took your payment despite of canceling.


According to


As a heads up, Spotify can't refund:

  • Gift cards bought from a store. It’s best to return them to the store if possible.
  • Premium payments made through a partner, such as your mobile provider or iTunes. You can contact them for refund requests (see their details on your account page, under Your plan).

Hope this helps.

Hi @taufanss

Thank you for reaching out here in the Community!

As @引きこもり suggested, I'd recommend reaching out to Apple. 


Since they manage the subscription, you need to cancel with them.

If you subscribed with iTunes, see Apple's instructions for canceling.


I hope it helps! 

Emilia_8Spotify Star
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