Got charged twice but didnt get the premium

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Got charged twice but didnt get the premium

RuangNegatif
Newbie

I got charged twice for premium but my account said it's still a free account

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Re: Got charged twice but didnt get the premium

Rock Star 21
Rock Star 21

Hi @RuangNegatif, welcome to the Spotify community!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

 

Please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps!

 

BittencourtRock Star 21
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