Got charged twice this month

[Trapzilla]

Plan

Premium

Country

USA

Device

iPhone 

Operating System

iOS

My Question or Issue

I got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I haven't paid when I obviously have. 

[Daisy]

Hey @Trapzilla.

Welcome to the Spotify Community. Sorry to hear you're being double charged!

We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help 🙂

Have a great day.

[Trapzilla]

Is there any way you can disable the other account? I don't use it anymore. I probably forgot the password and had to make another. 

[Peter]

Hey @Trapzilla,

Sure you can 🙂

If you still have access to the account, check out this support article for the relevant steps.

If you can't access the account, make sure to reach out to our Customer Support team here, who will help you close your account.

Hope that helps! Let us know how it goes 😉