Got charged twice.

[KP1305]

My problem

So Spotify declined my payment because my debit card doesn’t have any money left. But after I top up my card, update my card details, Spotify said that there was a problem, but I was still charged. After that I tried to update my information again, this time it worked but I got charged again. So please help me out.

Thanks.

Plan

Premium

Country

Vietnam

Device

(iPhone 8 Plus)

Operating System

(iOS 12)

[Mantisentil]

Hello there @KP1305 !

Can you try reaching Spotify directly with one of the options decribed here. I hope they will be able to help you with this. Let me know how it goes 🙂