Got charged two times

Reply

Got charged two times

byrontorres
Visitor

Plan

Premium

Country

Sweden

Device

Huawei Mate 20 Pro

Operating System

Android

 

My Question or Issue

My subscription payment failed at the end of last month. So yesterday when I was going to pay it the payment failed again through the Spotify website. I then did the payment sucessfully again later at the evening. And today when I checked my bank account, Spotify charged me two times. Once 11th of Mars and once 12th. How do I get a refund? 

1 Reply

Brunelicia
Rock Star 13
Rock Star 13

Hi @byrontorres,

Sorry to hear this. If you’ve been charged twice I recommend looking at this article for more information about Refund Policy.

I hope this helps!

BruneliciaRock Star 13
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