Got charged without being told i was going to be

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Got charged without being told i was going to be

Visitor

 

Plan:

Free account

Country:

U.S.

 

Device

iPhone 8+

Operating System

iOS 13.3.1

 

My Question or Issue:

i quit using spotify a while ago and i got a notification today that i got charged for what was seemingly for a premium account membership. i haven’t been on the website/app in months and it is weird that i am getting charged out of the blue. i would like a refund

 

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2 Replies
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Re: Got charged without being told i was going to be

Rock Star 16
Rock Star 16

Hi there @mfink91,

thanks for reaching out to the community !

 

Please use this help page to locate all, if any, account listed with your details.

This way, you'll be able to know if there is a currently active account causing the charge.

 

If there is one and you wish to cancel it, do so by following the steps provided here.

 

Regarding refunds, you can read all about the eligibility here.

 

Hope this helps.

Let me know how it goes 🙂

OneByBooRock Star 16
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Re: Got charged without being told i was going to be

Visitor

I've got the problem too!!

Checked this community and found that this issue has been happened 6 years and still keep charge the user after the subscription was cancelled!

 

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