Announcements

Help Wizard

Step 1

NEXT STEP

Have been charged for a premium account but still has free account

Have been charged for a premium account but still has free account

Plan

Free/Premium

Country

Philippines

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

My debit card has been charged for a premium account for this month but it states that my subscription has been paused. What can I do?

Reply
1 Reply

Hello @siopeee,

 

Glad to have you on the Community. No worries, we're here to help! 

 

If you're account reverted back to Free after you were charged for Premium, could you check out this page and go through the steps? We'd recommend checking out the info here too. 

 

Thanks! Let us know how you get on.

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts