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Have free subscription but paying for premium.

Have free subscription but paying for premium.

Hello,

I am not signed up for the premium subscription, my banking information is not under my account. I can’t switch from free to premium without adding banking information. Can someone please tell me why I’ve been on the free subscription and being charged $10.60 for the premium? 

USA-Iphone 11 pro iOS 11

 

Reply
1 Reply

Hey @Mrshott6613, thanks for reaching out to the Community!

 

Could you check your Receipts page, and let me know if you see any charges for $10.60 on the account? Also, make sure the subscription status on your account says Free, and check to see if you are paying for a friend or family members' Premium subscription.

 

You can also check out this support article for some more information.

 

Keep me posted.

Billy-JSpotify Star
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