Occasionally this is necessary to force a sync of info between your device and our account system.
Check status of your payment
If it's shown as pending on your bank statement, it might not have gone through successfully. Check out ourpayment troubleshootingguide and try again.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium isn’t on another account
If your payment isn’t pending, you might be logged in to another account you have.