Have premium but dont have the features

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Have premium but dont have the features

S0viet_R3v
Newbie
I bought premium and confirmed my email. I can download songs but cant shuffle or hit the rewind button. Help?
5 Replies

Re: Have premium but dont have the features

Bittencourt
Rock Star 21
Rock Star 21

Hi @S0viet_R3v, welcome to the Spotify Community!

 

When you click here, does your account show as Free or Premium?

 

If it's Premium, then you can shuffle and rewind. What device are you using?

 

BittencourtRock Star 21
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Re: Have premium but dont have the features

Kornlover333
Newbie
I have the same problem. I got a samsung S8+ if that matters. It says in my profile that i am not premium. But i have used the code and got it
confirmed.

Re: Have premium but dont have the features

Bittencourt
Rock Star 21
Rock Star 21

Hi @Kornlover333,

 

After subscribing to Premium, did you receive an e-mail from Spotify with the receipt?

 

It contains all information about you account.

 

Have you tried logging in using different devices?

 

BittencourtRock Star 21
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Re: Have premium but dont have the features

ronmartinez92
Newbie
Updated my payment method and received email confirmation code 4 days ago but I still can't plant the songs of my choice, only shuffle. What can I do?

Re: Have premium but dont have the features

Bittencourt
Rock Star 21
Rock Star 21

Hi @ronmartinez92, welcome to the Spotify Community!

 

Pleas try these steps:

 

  1. Log out and back into your account

    Occasionally this is necessary to force a sync of info between your device and our account system.
     
  2. Check status of your payment

    If it's shown as pending on your bank statement, it might not have gone through successfully. Check out our payment troubleshooting guide and try again. 

    A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
     
  3. Check that your Premium isn’t on another account

    If your payment isn’t pending, you might be logged in to another account you have. 

    Check out our guide to find any other accounts

Let me know if this helps!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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