Having a family plan and every month they cancel my members subscriptions

[KA05]

Hello,

I have a family plan and members on it, every time a subscribe them on the plan they recently get removed because they are not able to verify the account thats what the email saids.

i don´t want to subscribe them each month.

thanks

[Bittencourt]

Hi @KA05, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[flemi_ta]

Thank you for asking and replying! I have been through the same situation and this has been very helpful to know what to do. I am contacting the Spotify Care team through Twitter. Let's see what happens.

Greetings.

[Bittencourt]

Hey @flemi_ta, you're welcome 🙂

Let me know if I can help you with anything else.