Hearing ads in podcasts despite premium

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Hearing ads in podcasts despite premium

stacyanne1
Casual Listener

Plan

premium

Country

Australia

Device

Samsung note 9/ PC

Operating System

windows

 

My Question or Issue

I'm currently getting multiple ads on every podcast I listen to. These aren't from the podcast themselves, but local ads from spotify. How do I stop this?

4 Replies

Re: Hearing ads in podcasts despite premium

Rock Star 6
Rock Star 6

Hey @stacyanne1 

 

I would recommend logging out and relogging back into your account. The reason behind this is because, logging out and logging back into your account resyncs all the informations of your account to Spotify database. 

 

Keep me posted!

Keanu_C

Keanu_CRock Star 6
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Re: Hearing ads in podcasts despite premium

stacyanne1
Casual Listener

Unfortunately that didn't work, I still got an ad at the end of the episode

Re: Hearing ads in podcasts despite premium

Rock Star 6
Rock Star 6

Could you try listening to other podcast and see whether there are ads. It could be that the podcast you are listening to has an embedded ad provided by the podcast host.

 

If other podcast dont have any ads during the podcast then it the ad you are hearing on the podcast you were listening to is from the Podcast Host.

 

Keanu_C

Keanu_CRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
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Re: Hearing ads in podcasts despite premium

Moderator
Moderator

Hey there @stacyanne1,

 

Thanks for reaching out about this here in the Community!

 

While Spotify doesn’t play ads to Premium subscribers, some podcasts may have third-party advertising or sponsorship messages within their episodes.

 

In this case, it'd be helpful if you could share the URI of a podcast this happens to so we can take a look on our end. 

 

We'd also recommend double checking the status of your subscription here

 

We'll be keeping an eye out for your reply. Have a lovely day :)

KaterinaModerator
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