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Help! I haven't subscribe to Premium, but suddenly Spotify gets my money!

Help! I haven't subscribe to Premium, but suddenly Spotify gets my money!

kerori

I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?!

 

Help! My Visa ends at 2079.

Music lover from Hong Kong.

 

Reply
7 Replies

Daisy

Hey @kerori,

 

That's not cool! Let's see what we can do to help.


I suggest you check out this support article. It should give you some answers. If not, let us know and we'll investigate further 🙂 

 

Thanks! Have a wonderful day.

kerori

I have checked all my accounts, but all said "You're now at free".

Please follow up. I have called my credit card CS and made sure that the bill is true... why?

Daisy

Hey @kerori,

 

Good to hear from you again.

 

Since you mentioned these charges started not long ago, can you check your inbox for a confirmation email? This shows the username of the account the payments are linked to.

 

Make sure to check the inbox of any email addresses you have 🙂

 

Thanks!

kerori

Oh my god! There is no such an email...

Does it mean that my card is being hacked?!!

Daisy

Hey @kerori,

 

Thanks for your reply. In this case we recommend you reach out to support through this link. They can have a look and see what account the charges are linked to. 

 

Good luck. Have a nice day!

kerori

I have requested for help yesterday, but no one reached me (except that machine mail).

Do I need to wait until working hours?

Daisy

Hey @kerori,

 

If you've received the confirmation email that your request have been submitting, you should hear back from them soon 🙂 

 

Thanks. 

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