Help! Want premium back

[Christina99]

Hi so I got a new phone and I just logged into my spotify account however it shows that I no longer have premium on it. Although I pay every month. I tried getting premium again by clicking the student offer and it told me that I have already redeemed this offer. What do I Do?

[kejt_]

Hello @Christina99 and welcome!

I think that you may have a second account. Fret not, this happens more often than you might think, and we’ve even got a handy flow-chart to help you solve this conundrum.

Let me know how it works!

Have a nice day 🙂