Help please

[Marina1994]

Plan

Free/Premium

Country

The Netherlands

Device

(iPhone 11 Pro)

Operating System

(iOS 13.3.)

My Question or Issue

Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

[Billy-J]

Hey @Marina1994, thanks for reaching out to the Community!

I'm sorry to hear this. 

Could you make sure a friend or family member is using your payment method? If they aren't, can you make sure that it's not coming from your account by checking your receipts page and the date the payment was taken out of your account and see if they match?

If the charge didn't come from your account, I'd recommend getting in touch with your financial institution who might be able to cancel and issue you a new card for your safety.

I hope this helps!

[Petya]

Hi @Marina1994,

Thanks for posting about this! 

In addition to what @Billy-J said, we'd like you to take a look at this article. It might contain the reason why this is happening. If not, let us know what you've tried so far. 

We're always here to lend a helping hand to you 🙂