Hice el pago pero sigo sin poder accesar a mi cuenta.

[Mariate23]

Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer?

Plan

Free/Premium

Country

Mariate Rodriguez 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Joan]

Hi there @Mariate23,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community. Check your receipts page and make sure that the payment was actually successful. If you can’t see the payment anywhere, then it was most likely unsuccessful, so just try again. If you were actually charged according to your payment method but the payment is not visible on the receipts, then consider checking if you have a second account, where you still have an active subscription. If you still cannot find the source of the payments, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner.

Hope this helps.