How do I cancel stop payments for an account I don't have access to?

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How do I cancel stop payments for an account I don't have access to?

Newbie

I have an account linked to a Facebook I deactivated a while back so I have no access to the account but I'm still getting charged for it. How can I stop payments for an account I have no access to?"

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Re: How do I cancel stop payments for an account I don't have access to?

Roadie

Hey @macywalden, welcome to the community!

 

Thanks for getting in touch with us, we'll gladly help you out.

 

Right now, the only way to cancel this subscription on your end is to reactivate the Facebook profile so you can  log in again.

 

If you can't reactivate the account at all, it'd be best to contact our Support team via Twitter or Facebook.

 

They'll be able to track down the account to help you out.

 

Cheers.



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