How to cancel my premium?!

[srp614_tiger]

I randomly got charged last month for the subscription of $9.99. When I went to cancel it, it says I'm free and doesn't even show I have anything. I got charged again this month and I'm starting to get upset. There is no way of me cancelling it on your page. I just want this fixed....

[Maxim]

Hey @srp614_tiger,

It sounds like you've got a second account with Spotify: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.

[srp614_tiger]

I don't have a second account with Spotify, this is the only one. 

[Maxim]

I'd recommend reaching out to Support so they can try to locate your second account (if there's one).

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.