How to change Premium subscription

Ichnos77 · 2018-10-23

Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered, except with an automatic email. I believe that Spotify should improve on the assistance plan because there should not be any problems of this kind left to chance. I await news about my cancellation request for the 60 days of the Premium trial.

Jose_M · 2018-10-23

Hello @Ichnos77!

When you get the automated reply by Support you just have to reply to that email explaining your problem and someone will pick up your case as soon as possible 🙂

However, I'd also recommend checking this Spotify Answer for tips on how to cancel.

Let me know how you get on!

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