How to completely switch from a student premium to a family one?

[CHILLQQ]

Plan

Premium

Country

Belgium

My Question or Issue

Hello,

Recently I have become a member of a family subscription, but before that I had a student premium. Now when I open my subscription page I see this:

So, it looks like I have two subscriptions at the same time. There is also a pannel which says the following:

Will the subscription plan automatically switch to family, and when will that happen? Basically, I just do not want to end up paying for both subscriptions, so if there is anything I should manually change please let me know.

Thank you! 

[Rene01]

Hi,

Did you unsubscribe your student subscription?

Regards,

René 

[CHILLQQ]

No, before I switched I had not unsubscribed from my student premium. 

Now I only have the 'renew' option and there seems to be no simple way to cancel the supscription.

[Rene01]

So when you logon to your account page:

https://www.spotify.com/account/overview

And check the subscription,  what does it say? You are part of the family plan or renew as student?

Regards,

René

[CHILLQQ]

This is what I get: 

So it looks like it want to change, but the date is not defined.

[Peter]

Hey @CHILLQQ,

Thanks for your reply, and apologies for the wait 🙂

The best thing to do in this case would be to reach out to our Customer Support team here, who should be able to fix things up on their end.

Let us know how it goes! We'll be here in case you have any futher questions 😉