How to pay a premium for student without trial

[Meeli]

Plan

Premium

Country

Estonia

Device

iPhone 8

Operating System

 Windows 10

My Question or Issue

How to subscribe to premium for student? I got verification from sheerID and link to get the student discount. But when I try to pay it says that I've used trial before, and not eligible for this offer but you can still get subscribe to premium for students. HOW? I've search through Spotify community and seen the same questions but no solved one yet. I only have one account (tried to log in with other accounts to see if I have accidentally any other accounts but no) , and used my free trial maybe 4 to 5 years ago. Tried to used incognito window to do my payment but it says the same thing. Please help what to do!  Thanks!

[Billy-J]

Hey @Meeli, thanks for reaching out to the Community!

I'm taking a closer look at this and I'll get back to you as soon as possible. 

Thanks for your patience in advance 🙂 

[Billy-J]

Hey @Meeli, 

Thanks for your patience!
For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[Meeli]

Yeah that's what I thought that I will need to do next 😄 thanks!

[Billy-J]

Hey @Meeli, 

You're welcome! Hopefully, everything gets fixed. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!